Casino / Sports
Your account data, wallet activity, and session records are handled under this policy — covering what we collect, how we use it, and how you can review or correct it. Access and data handling depend on local law and apply where eligible under Indonesia regulations.
When you open an account on monferatoto, we collect the information needed to operate your account: your registration details, login activity, device identifiers, and records of transactions made through your chosen payment method — whether that is OVO, ShopeePay, DANA, or GoPay. We use this data to keep your account functioning, process your wallet activity, and respond to any support requests you raise through our contact channels. We do not sell your personal information to third parties. Data shared with payment processors like OVO and ShopeePay is limited to what those services require to complete your transaction — nothing more. We retain account records for as long as your account is active and for a period after closure as required under applicable law. Where local law in Indonesia governs how this data must be handled, we follow those requirements. If you access the platform from a region where eligibility is restricted, this policy still applies to any data we hold about you. You can find the current state of your account data in your account dashboard after login.
Records of deposits and transfers made through OVO are logged to your account activity history. You can review these entries directly in your account dashboard. We retain transaction records as required under applicable law and share only what OVO needs to process the payment.
ShopeePay payment data is processed through ShopeePay's own infrastructure. We hold a record of the transaction on our side for account reconciliation. The data shared with ShopeePay is scoped to the transaction itself — no broader account profile is passed to them.
If you use DANA or GoPay as your deposit route, the same scoped data-sharing principle applies. We pass only what the wallet service needs to complete the transfer. Your account wallet balance update is reflected in your dashboard once the transaction clears.
The current state of your data — transactions, login history, registered contact details — is visible in your account dashboard after login. That view reflects live account records, not a cached snapshot.
This policy applies to data we collect and process directly through monferatoto. It does not extend to third-party services you reach from our platform, including payment processors, game content providers, or external links. Understanding the boundary helps you know where to direct questions about your data.
Covers all data collected when you register, log in, or update your account details on monferatoto. Includes device identifiers and session activity tied to your account.
Covers transaction records we hold for OVO, ShopeePay, DANA, and GoPay activity processed through your account. Scoped to our own records — not the payment processor's internal data.
Covers interaction data generated when you browse game categories — slots, live casino, crash games — on our platform. Does not cover game logic or RNG data held by content studios.
Does not cover data handled by OVO, ShopeePay, DANA, GoPay, or game studios once a transaction or session leaves our platform. Check those providers' own policies for their data practices.
You have concrete actions available under this policy. If you want to review what we hold about you, start in your account dashboard — transaction history, login records, and registered contact details are all visible there after login. To correct account details such as your registered email or contact number, go to the account settings page and follow the fields shown. If you believe a record is incorrect or want to raise a question about how your data is being used, our support channel is the right place to do that. Requests to delete account data are handled on a case-by-case basis and subject to retention requirements under applicable Indonesia law. We aim to acknowledge data-related support requests within a reasonable period and will confirm the outcome once the request is resolved.
Log in and open your account dashboard. Transaction history, session logs, and registered details are listed there. This reflects your current account data in real time.
Go to account settings after login to update your registered contact information. Follow the fields and verification steps shown on that page.
Contact our support team via the channel listed in the support section below. Include your account details so we can locate your records and respond accurately.
Submit a deletion request through support. We will review it against our retention obligations under applicable law and confirm the outcome in writing.
If you have a question about this privacy policy, want to review what data we hold, or need to correct something on your account, our support team handles these requests directly. Use the contact path that works best for you — all routes reach the same team.
Reach our support team through the contact link in your account dashboard. Available for data questions, account corrections, and policy clarifications.
Send a written request to our support address listed on the contact page. Include your account identifier so we can locate your records promptly.
The help section inside your logged-in account gives you access to policy documents, contact forms, and account management tools in one place.
We apply standard security practices to account data stored on our platform. Connections to monferatoto use SSL encryption in transit. Account access requires credentials you set at registration, and we do not store payment credentials — transactions through OVO, ShopeePay, DANA, and GoPay are completed through those providers' own secure flows. We retain account data for as long as your account is active, and for a period after closure as required by applicable law. If our data handling practices change materially, we will update this policy and note the revision date at the top of this page. You can request a copy of your stored data or ask about our retention schedule through the support contact listed on this page.
All connections between your device and our platform are encrypted via SSL. This applies to account login, wallet transactions, and account settings updates regardless of whether you access from mobile or desktop.
We do not store your OVO, ShopeePay, DANA, or GoPay credentials. Payment flows go through those providers' own infrastructure. We hold only a transaction record on our side for account reconciliation purposes.
Account records are kept while your account is active and for a defined period after closure, as required under applicable Indonesia law. The specific retention period depends on the type of data and relevant legal requirements.
If this policy changes in a way that affects your data rights, we will update the document and mark the revision date. The current version is always available on this page. Check your account dashboard for any notifications about policy changes.
These are the questions we receive most often about how monferatoto handles account data and what your rights are under this policy.
We collect the registration details you provide, your login activity, device identifiers, and records of transactions processed through your account. Payment credentials for OVO, ShopeePay, DANA, or GoPay are not stored by us — those flow through the payment provider's own systems.
Yes. Log in and open your account dashboard — transaction history, session records, and registered contact details are all listed there. If you need a broader data export, contact our support team with your account details and we will handle the request.
Go to account settings after logging in. You can update your registered contact details and other account fields directly from that page. Follow the verification steps shown there. For corrections you cannot make yourself, contact support.
We share data with payment processors like OVO and ShopeePay only to the extent needed to complete your transaction. We do not sell account data. Game content studios receive no personal account data from us — they supply game content only.
We retain account records for a period after closure as required under applicable Indonesia law. The exact period depends on the type of record. You can ask our support team about the retention schedule for your specific account data.
Reach out through the support contact listed on this page or via the help section in your account dashboard. Include your account identifier in any message so we can locate your records and respond to your concern accurately and promptly.